Overview
Sometimes MedExpress requires proof of identity before an order can be processed. This step confirms your personal details are correct and ensures medication is supplied safely and legally to the correct person.
Use this article when you want to:
Find out which identification documents MedExpress accepts
Understand when ID verification is required
Avoid verification delays, including issues with expired ID
Understand the common reasons ID verification may be rejected
What Forms of ID Does MedExpress Accept?
MedExpress accepts the following photo identification documents:
Passport: a valid passport from any country
Driving licence: a full or provisional photocard driving licence issued in the UK, Isle of Man, or Channel Islands
National ID card: must clearly show date of birth and expiry date
PASS card: must display the official PASS hologram. If you don't currently have a driving licence or a passport, a PASS card is an alternative — you can apply for one online with a passport-sized photo.
Why Does My ID Need to Be Valid and In Date?
All identification documents must be valid and currently in date on your first order. Expired ID cannot be accepted for MedExpress identity verification on your first order.
Providing valid photo ID is required for all orders, including cases where re-verification might seem unnecessary — such as for returning users or repeat orders.
If an expired identification document is submitted:
Identity verification cannot be completed
Your order cannot proceed until valid ID is provided
This may cause a delay in clinical review and prescription processing
Providing a clear image of valid, in-date ID helps ensure faster verification and order progression.
Why Might My ID Verification Be Rejected?
Identity verification may fail for several reasons.
Expired Identification Document
Expired ID cannot be accepted.
A valid, in-date document is required before your order can proceed.
Unclear or Incomplete Image
Verification may fail if your uploaded photo:
Is blurry or out of focus
Has cut-off edges or missing details
Contains glare, shadows, or reflections
Does not clearly show the photo, name, and expiry date
A clear, full image of the entire ID document is required.
Details Don't Match Your MedExpress Account
Verification may be rejected if:
The name on the ID differs from your MedExpress account name
The date of birth doesn't match your account information
The ID appears to belong to another person
All personal details must match exactly for successful verification.
Unsupported Identification Type
Only the following photo ID documents are accepted:
Passport
UK, Isle of Man, or Channel Islands photocard driving licence
National ID card with date of birth and expiry date
PASS card with official PASS hologram
Any other document type cannot be used for MedExpress identity verification.
When Does MedExpress Ask for ID?
Most patients are asked to provide proof of identity only once. After identity verification is successfully completed and matched to your MedExpress account:
ID usually doesn't need to be resubmitted for future orders
Verification remains linked to your account details
Additional ID checks may occur if your account information changes or if clinical safety checks require reconfirmation.