Overview
Use this article to find alternative ways to submit your verification photo if you're unable to use the MedExpress account dashboard, so your documentation is received and your order can proceed.
Use this article when you want to:
Check why the MedExpress dashboard might not be prompting you to upload evidence
Submit your verification photo via Live Chat
Submit your verification photo by replying to a MedExpress email
Make sure your photo meets the requirements needed to avoid rejection or delays
Check Your Account Dashboard First
Your MedExpress account dashboard will automatically prompt you to upload any outstanding evidence, or to re-upload evidence that has been provided and subsequently rejected.
If you are not seeing this prompt, check that you are logged into the correct account — the one associated with the email address you received when your evidence was requested.
Direct link: https://www.medexpress.co.uk/account-dashboard
Alternative Methods for Submitting Your Verification Photo
If you cannot use the account dashboard, you can submit your verification photo through either of the following methods.
Submit via Live Chat
You can upload your verification photo directly through MedExpress's Live Chat service.
How to do it: open the chat window on the MedExpress website and use the attachment icon to upload your file.
Next steps: a support agent will confirm they've received the file and ensure it's added to your clinical record for review.
Reply to a MedExpress Email
The simplest way to provide documentation is to reply directly to any email MedExpress has sent you regarding your order.
Convenience: whether it's a clinical "Action Needed" email or a general update, simply attach your photo to your reply.
Reference: replying to an existing email ensures your documentation is automatically linked to your specific order and account history, which is the most efficient way to resolve a hold.
Tips for a Successful Submission
To avoid your photo being rejected or causing further holds on your order, make sure:
Clarity: the photo is clear, well-lit, and not blurry.
Requirements: your photo meets the specific criteria required (for example, fitted clothing for verification weight photos, or all four corners visible for ID).
Format: you use a standard image format, such as JPEG or PNG.