Overview
This article walks you through placing an order with MedExpress, from creating an account to managing repeat or "step-up" GLP-1 doses. It covers the documentation you'll need, how the clinical review process works, and typical timeframes at each stage of your order.
Use this article when you want to:
Understand how to place an order
Create a MedExpress account and place your first order
Understand what documentation you need for GLP-1 orders, such as Mounjaro® or Wegovy®
Request a repeat prescription or a "step-up" (higher) GLP-1 dose
Know how long each stage of the order process typically takes
Can I Place an Order Over the Phone?
No, unfortunately, we’re unable to accept orders over the phone. All orders must be placed online by following the steps below.
Steps to Place Your Order
Placing an order with MedExpress requires the following steps to be completed:
Create a new MedExpress account, or log in if you already have one.
Complete the online consultation and provide payment.
Provide any documentation needed.
Each of these steps, along with typical order timeframes, is described in detail in the sections below.
Creating a New Account
If you are a new patient, you must create a secure MedExpress account:
Go to the MedExpress website.
Click "Login/Register" and select the option to create a new account.
Enter your name, date of birth, and a valid email address.
What You'll Need for Your Online Consultation
Before you begin your MedExpress consultation, make sure you have the following ready to avoid delays:
Photo ID: A valid passport or driving licence, required for all GLP-1 orders.
Accurate measurements: Your current height and weight.
Weight Verification (WV): Current photos to verify your BMI, required for all GLP-1 orders.
Payment method: A valid debit or credit card.
Select Your Treatment
Browse MedExpress's range of UK-licensed medications.
Note: Bundled options are currently exclusive to Mounjaro® and are not currently available for Wegovy®.
Returning patients: if you have used a GLP-1 injection within the last 6 months, you can request a repeat prescription or a "step-up" (higher) dose, subject to clinical approval.
Complete the Eligibility Consultation
During the consultation, you'll answer clinical questions about your health and the medications you're currently taking. Your eligibility is determined by your consultation answers, your Summary Care Record (SCR), and other relevant medical history.
You cannot see your previous consultation answers once you've submitted them.
Payment and Checkout
Important: payment is taken before you are prompted to upload your required documents. Once payment is processed, your order is placed on hold until your documents are verified.
Automatic cancellation: orders are cancelled and refunded if the required documents aren't provided within 14 days for GLP-1 medications, or 7 days for non-GLP-1 medications.
Finality: once an order is cancelled, it cannot be reinstated or overridden.
Uploading Your Required Documents
All GLP-1 orders (Wegovy® and Mounjaro®) may require one or more of the following documents. If any are needed, a prompt will appear in your account dashboard where you can upload them.
Photo ID: A valid passport or driving licence.
Full-length photo: A current photo showing your whole body, used to verify your BMI.
Some other MedExpress medications (non-GLP-1) also require photo ID.
To upload your documents:
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On your account dashboard, look for the document upload prompt and add your documents there
Alternatives:
Direct link: Go to medexpress.co.uk/account-dashboard to upload your photo ID or Weight Verification (WV) photos directly.
Email: You can respond to any email sent by the MedExpress team with your documents attached, and MedExpress will upload them for you. Emails are typically responded to within 1–2 working days.
Live chat: You can also send your documents via MedExpress's live chat.
The Order Journey and Typical Timeframes
Once your MedExpress order is submitted, it follows the stages below. MedExpress aims for speed, but safety and clinical accuracy are the priority at every stage.
Pending Evidence
Your order remains on hold until you upload your photo ID or full-length photo.
Will I Need to Provide Proof of Previous GLP-1 Treatment?
If you’re transferring your GLP-1 treatment to us and requesting a dose above the starting dose, you may not need to provide evidence of your previous treatment.
In some cases, a prescriber may ask for additional information or evidence to support your treatment history before your order can be approved.
Clinical Review (1–4 Working Days)
A registered clinician reviews your consultation and medical evidence to ensure the treatment is safe for you.
Action Needed (If Applicable)
If a clinician needs more information, you'll receive an email. The timeline for this stage depends on how quickly you respond to the clinician's request.
Pharmacy Preparation
Once your order is approved, your prescription is sent to the MedExpress pharmacy team to be dispensed.
Dispatch
Your order is packaged and collected by the courier. GLP-1 medications, such as Mounjaro® and Wegovy®, are packaged in specialised temperature-controlled materials; non-injectable medications are sent in standard secure packaging.
Delivery (1–3 Working Days)
The courier delivers your tracked package directly to your door. While MedExpress aims for rapid delivery, next-day service is not available for all orders or locations.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.