Overview
Use this article if you're having trouble uploading a photo or document to your MedExpress account, or if you want to check MedExpress's photo and document standards before you upload.
Use this article when you want to:
Understand MedExpress's photo and document standards before you upload
Find out where to upload your photos or documents
Fix an upload that won't go through
Learn what to do if you can't use the upload link at all
What Are MedExpress's Photo and Document Standards?
To ensure your order is reviewed quickly and to avoid delays or rejections, make sure any photos or documents you provide meet MedExpress's clinical standards.
Before uploading, check that:
Clarity: The photo or document is clear and in focus.
Visibility: All details are visible, including text, numbers, dates, names, and photos.
Originality: The image is not blurry, cropped, edited, filtered, or obscured.
Framing: The photo is not too close or too far; all necessary information must be easy to see.
If details cannot be clearly seen, your upload may be rejected and MedExpress's clinical team will request a new one.
Where Do I Upload My Photos or Documents?
If you need to upload any documents, a prompt will appear in your MedExpress account dashboard. You can access your account dashboard at https://www.medexpress.co.uk/account-dashboard.
The documents MedExpress may ask you to upload include:
Photo ID: A valid passport or driving licence.
Full-length photo: A current photo showing your whole body, used to verify your BMI.
What If I Can't Use the Upload Link?
If you are struggling with the upload links in your MedExpress account dashboard, you can respond directly to any email sent to you by the MedExpress team. Attach your photos or documents to your reply, and the MedExpress team will upload them to your account for you.
What Should I Do If My Upload Isn't Working?
If your files meet the photo and document standards described in this article but won't upload through your MedExpress account dashboard, try the following:
Check the file type. Uploads must be in JPG or PNG format. Avoid using "Live Photos." If your photo is in a different format, adjust your camera settings and retake the image.
Check the file size. High-resolution cameras can create files that are too large to upload. Adjusting your camera to "standard" quality can resolve this.
Check your connection. Ensure you are on a stable Wi-Fi or mobile data connection.
Change your device or browser. Try uploading from a different phone, tablet, or computer, or switch to a different browser, such as Google Chrome, Safari, or Firefox.
Is My Information Kept Private?
Your medical information and order history are completely confidential. Once placed, your order is handled securely with restricted access.
Only MedExpress's registered pharmacy team and prescribers can access your data. MedExpress does not sell your data and only shares information where necessary to provide care and delivery, in line with its Privacy Policy.