Overview
At MedExpress, your confidentiality is a top priority. MedExpress has designed its clinical, billing, and delivery processes to ensure your experience remains private, secure, and discreet at every stage.
Use this article when you want to:
Understand how MedExpress protects your medical records and personal data
Find out how MedExpress transactions appear on your financial statements
Learn about your options for discreet packaging and flexible delivery
How Does MedExpress Protect My Medical Data and Confidentiality?
Your medical information and order history are treated as strictly confidential. MedExpress implements rigorous security measures to protect your data.
Restricted clinical access: once you place an order, access to your medical data is restricted. Only UK-registered prescribers and MedExpress's pharmacy team can view your consultation details, to ensure safe and appropriate care.
Encrypted handling: all sensitive information is processed through encrypted systems to prevent unauthorised access.
No data selling: MedExpress does not sell your personal data. It only shares information with essential third parties, such as delivery couriers, when strictly necessary to fulfil your order.
How Will MedExpress Transactions Appear on My Bank Statement?
Financial privacy is important, so MedExpress follows these billing standards for all credit and debit card transactions, to maintain your discretion:
Statement descriptor: transactions will appear on your bank or credit card statement as "MEXPRESS."
Limited information: your statement won't mention specific medication names, pharmacy details, or the nature of your consultation.
Consistency: this "MEXPRESS" statement descriptor is used regardless of whether you choose home delivery or a collection point.
How Does MedExpress Deliver My Medication Discreetly?
You have full control over how and where you receive your medication, to help keep the process private.
Unbranded packaging: all home delivery orders are sent in plain, unbranded packaging, with no mention of MedExpress or the contents on the outside of the box.
Post Office™ collection: if you prefer not to have a parcel sent to your home, you can select delivery to a local Post Office™ during checkout.
Flexible tracking: you'll receive tracking information to manage your delivery, so you know exactly when your package will arrive.