Use this article to understand the different ways you can save on your MedExpress order, including the Referral Scheme, Price Match Scheme, Blue Light Card discount, and promotional codes, along with the specific eligibility rules and usage limits for each.
MedExpress does not provide public discount codes that can be shared online. When discounts are available, they are sent directly to eligible patients via email or SMS, or earned through the schemes below. This guide explains how you can manage your costs through MedExpress's various savings schemes.
Referral Scheme (Refer a Friend)
The MedExpress Referral Scheme allows existing customers to earn account credit by privately referring friends or family.
How it works: Share your unique referral code privately. If your friend places a qualifying order over £99 as a new MedExpress customer, they receive £50 off, and you receive £50 in account credit once their order is dispatched.
Eligibility: The £50 referral discount can only be applied to your friend's first ever MedExpress order. It cannot be used on any second or later order, even if:
The referral code was not used on their first order, or
Their first order is still in progress, being reviewed, or has not yet been dispatched.
Their first order was cancelled or rejected
Once a customer has placed their first MedExpress order, whether or not a referral code was used, they are no longer eligible to apply a referral code retrospectively or on any future order.
Rules:
Referral codes must be shared privately, such as by text, email, or direct message. Posting referral codes publicly on social media is prohibited.
Referral credit expires after 12 months.
Referral credit cannot be transferred for cash.
A referral code cannot be added to an order after that order has been placed.
For more detailed information, please visit the Referral Scheme Terms and Conditions.
Price Match Scheme
MedExpress offers a Price Match Scheme if you find an identical product at a lower publicly advertised price from a listed competitor.
Eligibility:
You must be an existing MedExpress customer.
Your price match request must be made within 7 days of your purchase.
The order value must be £99.99 or higher.
Exclusions: Price matching does not apply if a MedExpress discount or referral code was used on your order, or if the competitor's price relies on promotional offers, vouchers, or bundles.
Process: Contact MedExpress Customer Care with a screenshot and link showing the competitor's price. If your price match request is approved, account credit of up to £40 will be added to your MedExpress account.
For more detailed information, please visit the Price Match Terms and Conditions.
Blue Light Card Discount
Eligible Blue Light Card holders can receive 30% off their first MedExpress order.
Requirements: The name on your Blue Light Card must match the name on your MedExpress account.
Application: Enter your Blue Light Card code at checkout. This discount cannot be combined with other discounts, and cannot be added to an order retrospectively.
Eligibility limit: Like the Referral Scheme, the Blue Light Card discount applies to your first MedExpress order only, and cannot be applied to any subsequent order.
How to Receive and Use Promotional Codes
MedExpress promotional codes are sent directly to patients who are subscribed to MedExpress marketing communications.
Using codes:
Discount codes must be manually entered in the designated "discount" or "promo" field during checkout. A code is only valid if it meets all its terms and conditions, such as being unexpired and applicable to the items in your order.
Expiry dates:
All MedExpress discount codes have an expiry date, even if this is not explicitly mentioned in the promotional message. We recommend checking the small print at the bottom of the email or SMS and using the code promptly after receiving it.
Updating your preferences:
If you are not receiving MedExpress promotional emails or texts, please contact Customer Care to verify your subscription status. You can unsubscribe from marketing communications at any time using the link included in these messages.
Important Rules Regarding Discounts and Account Credit
Combining promotions: You cannot combine multiple discount or promotional codes in a single order.
Account credit: You can combine one discount or promotional code with your available MedExpress account credit.
Checkout process: Account credit is automatically deducted at checkout. If you have a discount code, it must be entered at the same time, before payment is completed.
Retrospective application: If a discount code is not entered at the checkout stage and the order is completed, the discount cannot be added retrospectively. All codes and credit must be applied before completing payment.
Key Takeaway
While MedExpress does not offer public discount codes, you can save through the Referral Scheme, Price Match requests, the Blue Light Card discount, and direct promotional codes sent via email or SMS.
The Referral Scheme and Blue Light Card discount both apply only to a customer's first MedExpress order and cannot be applied to any order after that, even if the code wasn't used the first time.
Remember to apply all codes and account credit before finalising your payment, as discounts cannot be added after an order is placed.
If you still need help after reviewing the information above, additional assistance is available.