Overview
Displayed prices for treatments like Wegovy® and Mounjaro® may sometimes differ from the final price shown at checkout. These differences usually relate to discount eligibility, promotional pricing rules, or your specific account status.
Use this article when you want to:
Understand why your basket price changed
Check your eligibility for advertised discounts
Learn how MedExpress applies promotional pricing
How Is My Checkout Price Calculated?
Displayed prices often show promotional "from" pricing, which may only apply if specific criteria are met. Your final checkout price is calculated based on:
Account status: Whether you're a new or existing customer.
Discount eligibility: Active promotions or specific marketing offers.
Applied credits: Referral credits or price match rules.
If eligibility criteria aren't met, the checkout will automatically update to the standard MedExpress price.
Why Might My Price Differ at Checkout?
Am I Eligible for the New Customer Discount?
Some homepage prices include a first-order discount. These typically apply only to customers placing their very first successful order. You may see the standard price if:
You've placed an order previously.
A previous order was cancelled but still counted as account activity.
You've already used a first-order promotion.
What Is Promotional or "From" Pricing?
MedExpress may advertise temporary promotional rates for Wegovy® or Mounjaro®. These lower prices often depend on:
First-time buyer status.
Specific marketing campaign eligibility — keeping your marketing preferences up to date may affect your eligibility for certain campaigns.
Limited-time promotional windows.
Can I Combine Discounts and Promotions?
MedExpress promotions generally cannot be combined. This means:
Discount codes usually cannot be used together.
Referral credits cannot be combined with other offers.
Price match requests cannot be combined with promotional discounts.
Why Do Treatment Prices Change Over Time?
Treatment prices are not fixed and may change due to:
Manufacturer updates: Changes in the cost from the drug manufacturer.
Supply and demand: Market availability or changes in supply.
Operational costs: Shifts in logistics or delivery expenses.
The price shown at checkout is always the final, confirmed price for your order at that specific time.