Overview
This article explains how to log in to your MedExpress account and access your Account Dashboard. It also covers what an "Action Needed" order status means and where to find out what's required to continue your order.
Use this article when you want to:
Log in to your MedExpress account and find your Account Dashboard
Check the status of your MedExpress order, or view your order history and subscriptions
Understand what an "Action Needed" status means and what to do next
How to Log In to Your MedExpress Account
Follow these steps to access your MedExpress Account Dashboard:
Navigate to your account dashboard here: https://www.medexpress.co.uk/account-dashboard or
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Enter your registered email address
Enter your password
Select "Log in"
On mobile:
Select the three horizontal lines (menu icon) in the top-left corner
Select "My account" at the bottom of the menu
Once you're logged in, you'll be taken to your MedExpress Account Dashboard (also called the "Your Account" page).
What You Can See in Your MedExpress Account Dashboard
Inside your MedExpress Account Dashboard, you can manage your MedExpress orders:
Go to "Order History" to view your current and past MedExpress orders
Check the status of each MedExpress order
Cancel your MedExpress order, if eligible
What Does "Action Needed" Mean?
If your MedExpress order shows "Action Needed", this means:
Your MedExpress order is on hold
The clinical team requires additional information before your order can proceed
The MedExpress Account Dashboard may show "Action Needed", but it does not always display the exact reason for the hold or the specific documents required.
Where to Find What's Needed
Check your email inbox for a message from the MedExpress clinical team
Check your spam or junk folder in case the email has been filtered
This email will clearly explain:
What information or documents are required
Why your MedExpress order is on hold
What steps you need to take next
Delays often happen when required information is missed in email communications, so checking your inbox regularly is important.
Other Sections in Your MedExpress Account Dashboard
From your MedExpress Account Dashboard, you can also access:
Order history – View previous MedExpress orders
My subscriptions – Manage active subscriptions
Side effects support – Report and manage side effects
Your details – View your saved account information
Refer and Earn – Access your referral programme and rewards
Updating Your Personal Details
You cannot currently update certain personal details directly in your MedExpress Account Dashboard. This includes:
Email address
Full name
Phone number
These details are updated through a secure verification process to help protect your account.
Troubleshooting MedExpress Login Issues
If you cannot log in to your MedExpress account:
Check that your email address and password are entered correctly
Make sure you're using the email address linked to your MedExpress account
Reset your password using "Forgotten your password?" on the login screen, if needed
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.