Overview
Use this article to understand how to view and cancel your MedExpress subscription, and what deadlines and restrictions apply.
Use this article when you want to:
View your active subscription and upcoming order details
Cancel your subscription
Understand the deadlines and restrictions that affect whether you can cancel
How to View and Cancel Your Subscription
You can view and cancel your subscription through your account. Navigate to your Subscription dashboard here: https://www.medexpress.co.uk/my-subscriptions or:
Log in to your MedExpress account.
Select "My subscriptions" from your account page.
If you have an active subscription, you'll see its treatment, delivery frequency, and status, along with your order schedule (dose, dispatch date, and payment date for your next delivery)
To cancel your subscription, select the "Cancel subscription" button
Important deadlines and restrictions
The ability to cancel depends on the stage of your order:
• Before clinical review: Orders can usually be cancelled with a full refund
• After prescription issue: Cancellation may no longer be possible
• After dispatch: Orders cannot be cancelled, returned, or refunded
Managing future deliveries
Because deliveries are scheduled automatically as part of your subscription, the only way to stop a future delivery is to cancel your subscription before that order enters preparation. There is no "pause" or "suspend" option available in the account dashboard.
Key takeaway
• You can cancel upcoming orders if they have not been processed
• There is no pause or suspend feature available in your account
• Future deliveries depend on active orders and subscription status
• Once medication is prescribed or dispatched, it cannot be cancelled