Overview
If your MedExpress order is amended to a lower dose, MedExpress handles the resulting price difference according to its refund and credit policies. In most cases, the price difference is refunded to your original payment method, though you can request MedExpress account credit instead.
Use this article when you want to:
Find out what happens to the price difference when your MedExpress order is amended to a lower dose
Understand whether the price difference is refunded or added as MedExpress account credit
Learn how to request your preferred refund option
What Happens to the Price Difference When My MedExpress Order Is Amended to a Lower Dose?
When your MedExpress order is amended to a lower dose, the resulting price difference is handled in one of two ways:
Refund to your original payment method (default): MedExpress typically refunds the price difference to the payment method you used for your original order. This is the standard approach unless you request the account credit option below.
MedExpress account credit (if preferred): You can request that the price difference be added to your MedExpress account as credit instead. This account credit can then be used toward a future MedExpress order.
How Do I Request My Preferred Refund Option?
If your MedExpress order has been amended to a lower dose and you have a preference for how the price difference is handled, follow these steps:
Contact the MedExpress Customer Support team.
Confirm your order details with the team.
Tell the team whether you'd prefer a refund to your original payment method or MedExpress account credit.
The MedExpress Customer Support team will confirm which option is available for your order and process your request accordingly.
What Else Do I Need to Know?
Refunds to your original payment method are typically processed within standard timeframes, which can vary depending on your bank.
MedExpress account credit is applied directly to your MedExpress account once approved.
If you choose MedExpress account credit, it's applied automatically at checkout on your next MedExpress order.