Overview
If you need to change the dosage or strength of a prescription order placed through MedExpress, this may still be possible in some situations. Any requested change must be reviewed by a MedExpress clinician to ensure your treatment remains safe and appropriate.
Use this article when you want to:
Understand when you can request a dosage or strength change after placing a MedExpress order
Find out how to request a prescription amendment
Understand what happens after your amendment request is submitted
How Do I Request a Dosage or Strength Amendment?
If you want to amend the dosage or strength of your MedExpress prescription order, contact the MedExpress support team as soon as possible.
Follow these steps:
Contact MedExpress customer support.
Provide your order number.
Clearly state the dosage or strength change you are requesting.
Provide any additional information requested by MedExpress's clinical team.
Submitting your request quickly increases the chance that your order can still be amended.
What Happens After I Submit My Amendment Request?
Once your request is received:
MedExpress's clinical team reviews the requested dosage or strength change.
The clinical team assesses whether the change is safe and appropriate for your treatment.
Additional information may be requested if further clinical assessment is required.
The review process may take several days, depending on the information needed. If the change is approved, your amended prescription order will proceed to processing and dispatch.
What Else Do I Need to Know?
Prescription amendments are only possible before your order is prescribed.
All dosage changes require clinical approval.
Some amendments may require additional consultation information.
Price differences may apply depending on the medication strength.
Once a prescription medication has been prescribed, changes are usually no longer possible due to pharmacy safety regulations.