After placing an order, you will receive email updates at each stage of the process. Once the MedExpress pharmacy team dispatches your parcel, the dispatch email includes a tracking reference so you can follow your delivery.
Overview
This article explains:
• When MedExpress sends approval and dispatch notifications
• When tracking information becomes available
Use this guide to understand where your MedExpress order is in the process and how to track your delivery.
Pharmacy preparation and dispatch
After clinical approval, the MedExpress pharmacy team prepares your medication for dispatch.
Depending on the medication supplied, your parcel may include:
• Ice packs (for temperature-sensitive medications)
• Injection needles
• A sharps bin
Once the MedExpress pharmacy team dispatches your order, you will receive a dispatch confirmation email. This email includes your tracking number and the courier used for delivery.
Tracking your delivery
After your order has been dispatched, you can track your parcel using the tracking link provided in the dispatch email.
MedExpress deliveries are typically sent using:
• Royal Mail, or
• DPD
The tracking link allows you to:
• View delivery progress
• Check the expected delivery date
• Update delivery preferences where supported by the courier
• Arrange redelivery if required
Tracking information only becomes available after the dispatch email is sent.
Important reminder about email updates
MedExpress order updates are sent automatically by email. To avoid missing important updates:
• Check your inbox regularly
• Check your spam or junk folder if you are waiting for an update
Key takeaway
• MedExpress keeps you informed about your order through email notifications during dispatch and delivery.
• Tracking information becomes available once your MedExpress order has been dispatched.
If you still need help after reviewing the information above, additional assistance is available.