From May 2026, Wegovy will be delivered without refrigerated packaging. We understand this may feel different if you’re used to receiving your treatment cold, so we want to reassure you that your medication remains safe and effective. This change is supported by approved stability testing from the manufacturer and has been reviewed in line with guidance from the UK medicines regulator (MHRA).
Below, you’ll find answers to common questions about what this means for you.
When will this be available?
From May 2026, Wegovy will be delivered without refrigerated packaging.
The manufacturer of Wegovy has carried out stability testing confirming the medication remains safe and effective during delivery at room temperature. This update has been reviewed and approved by the UK medicines regulator (MHRA).
Why didn’t my Wegovy arrive cold?
From May 2026, Wegovy is delivered without ice packs.
We know this may feel different if you’re used to receiving it cold. The manufacturer has carried out stability testing confirming the medication remains safe and effective during delivery at room temperature. This change has been reviewed and approved by the UK medicines regulator (MHRA).
Is my Wegovy still safe to use?
Yes. Your Wegovy is safe to use.
The medication hasn’t changed. The manufacturer has carried out stability testing confirming it remains safe and effective during delivery at room temperature. This update has been reviewed and approved in line with manufacturer and MHRA guidance.
Why is this safe?
Wegovy is a protein-based medication. Like many protein medicines, it can safely tolerate short periods at room temperature during delivery without affecting how it works.
What does this mean for me?
Your Wegovy is safe to use.
- Your treatment is exactly the same
- There’s no change to how you use Wegovy
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Store your treatment in the fridge as normal
If you have any questions or concerns, our clinical and customer care teams are here to help. Visit our website or email us at: hello@medexpress.co.uk
Will this affect how well Wegovy works?
No. Wegovy will work in exactly the same way as before.
Approved stability testing shows it stays effective during delivery at room temperature, so this change won’t affect your treatment.
Why did Wegovy need refrigeration before?
Earlier guidance was precautionary. Updated stability data now shows Wegovy can be delivered safely without refrigerated packaging, while still meeting the same standards for safety and effectiveness.
What if my pen feels warm when it arrives?
It’s normal for the pen not to feel cold when it arrives.
This doesn’t affect how well it works. Approved testing confirms it remains safe and effective during delivery at room temperature.
What temperatures should I avoid?
Wegovy can be safely kept at room temperature (below 30°C) during delivery.
If you’re concerned your pen may have been exposed to higher temperatures, please contact our customer care team. We’ll advise you on the next steps.
Is this change being made to reduce costs?
No. This change is based on updated stability data confirming Wegovy can be safely delivered at room temperature.
It also makes deliveries more reliable and convenient for patients, without affecting the safety or quality of the medication.
Does this affect all weight loss injectables?
No. This update applies to Wegovy.
Other injectable treatments may have different delivery or storage instructions. We’ll always provide clear guidance for your specific medication.
What should I do if I’m worried about my delivery?
If you’re worried, please get in touch.
Our clinical and customer care teams are here to help. We can check your delivery and give you clear advice if needed.
Has MedExpress reviewed this change clinically?
Yes. This update has been reviewed in line with manufacturer guidance and regulatory standards.
It is overseen by our UK-registered prescribing clinicians and pharmacists.
Will my future deliveries be the same?
Yes, future Wegovy deliveries will arrive without refrigerated packaging. During warmer periods, when temperatures are higher, we may use cold packaging to ensure your medication stays within the recommended range.
Do I need to change how I store my Wegovy at home?
The medication is the same safe and effective treatment, supported by regulator-approved stability data.
There’s nothing you need to do differently. Just store your treatment in the fridge as usual, and refer to storage guidance included with your parcel or online if you have any questions.
How long can Wegovy be kept at room temperature during delivery?
Wegovy can be safely delivered at room temperature (below 30°C), in line with stability data.
This is expected during delivery and does not affect how the medication works. Once your order arrives, store your pen in the fridge (2°C–8°C) until you’re ready to use it.
If you’re ever unsure about your delivery, please contact our Customer Care team. We’ll review your order and advise you on the safest next step.