MedExpress prescription orders follow a clinical review and delivery process. Timelines can vary depending on the treatment, clinical approval, and delivery option selected.
Overview
This guide explains:
• How MedExpress prescription orders are processed
• When orders are dispatched
• Delivery timeframes and options
• What may cause delays
Clinical review and approval
All prescription orders are reviewed by a clinician before they can be approved.
For most MedExpress treatments:
• Orders placed before 4pm may be dispatched the same day once approved
• Some treatments may require additional safety checks before approval
• If further information is needed, your order will be placed on hold
Because of this, review times can vary depending on your consultation and treatment type.
Dispatch timing
Once your order is approved:
• It is passed to the pharmacy for dispensing
• Orders approved before 4pm may be dispatched the same day
• Orders approved after 4pm are usually dispatched the next working day
Delivery timeframes (UK)
Delivery speed depends on the option selected at checkout:
Royal Mail 1st Class (£2.90)
• Aim: next day
• Typical: 1–3 working days
Royal Mail Special Delivery by 1pm (£5.95)
• Next working day by 1pm
Royal Mail Special Delivery by 9am (£13.95)
• Next working day by 9am
Post Office Collect (£3.95)
• Usually ready the next working day
London same-day delivery (postcode dependent)
• Same-day courier service (Monday–Friday)
What may affect your order timing
Your order may take longer if:
• Additional clinical checks are required
• More information is needed from you
• The order is placed after the daily cut-off time
• There are courier delays or high demand periods
Key takeaway
• All MedExpress orders require clinical approval before dispatch
• Orders may be dispatched the same day if approved before 4pm
• Delivery typically takes 1–3 working days depending on the method selected
• Timelines may vary based on clinical checks and delivery factors
If you still need help after reviewing the information above, additional assistance is available.