Use this article to understand which payment methods MedExpress accepts, how to add a new payment card to your account, when MedExpress takes payment, and what to expect during checkout.
MedExpress offers secure and straightforward payment options when placing an order. This guide explains how MedExpress payments work, when you are charged, and what to expect during checkout.
Use this guide to understand:
Which payment methods MedExpress accepts.
How to add a new payment card to your MedExpress account.
When MedExpress takes payment.
How MedExpress charges appear on your bank statement.
Important details about the MedExpress checkout process.
What Payment Methods Does MedExpress Accept?
MedExpress accepts the following payment methods:
Credit and debit cards
You can pay for your MedExpress order using:
Visa
Mastercard
American Express
Maestro
PayPal
MedExpress also accepts PayPal for secure checkout.
Please note: PayPal "Pay in 3" is not currently supported.
Apple Pay and Google Pay
MedExpress also accepts Apple Pay and Google Pay as payment methods at checkout.
How to Add a New Payment Card
You can add a new payment card to your MedExpress account in two ways:
1. From your account dashboard
Log in to your MedExpress account.
Click "Account and Orders," located in the top right of the page.
Click "My Payments."
From here, you can either select a previously saved payment card or follow the steps shown to add a new payment card.
Once a new payment card has been added in this section, it will appear as an option during the payment stage of placing a future MedExpress order.
2. During checkout
When placing an order and entering your payment card details, you'll see a tick box labelled "Remember this card for future payments." Selecting this option saves your card for future MedExpress orders, without needing to add it separately via your account dashboard.
Important: MedExpress Does Not Use a Basket System
MedExpress does not offer a shopping basket for multiple items.
Each MedExpress treatment must be:
Selected individually.
Purchased separately.
Completed with its own consultation.
This ensures every MedExpress order is reviewed safely by a prescriber before approval.
When Is Payment Taken for a MedExpress Order?
MedExpress takes payment at the time you place your order, before clinical review.
After payment:
Your MedExpress consultation is reviewed by a prescriber.
The prescriber decides if the treatment is safe and appropriate.
If your MedExpress order is approved:
Your prescription is issued.
Your order is prepared and dispatched.
If your MedExpress order is not approved:
The treatment is not supplied.
A full refund is issued automatically to your original payment method.
Is My MedExpress Payment Secure?
Yes. All MedExpress payments are processed using secure, encrypted payment systems that meet industry security standards. This ensures your financial and personal information is protected.
How Will MedExpress Appear on My Bank Statement?
For privacy and discretion, MedExpress payments appear on your bank or card statement as: MEXPRESS
Key Takeaway
MedExpress accepts major debit/credit cards, PayPal, Apple Pay, and Google Pay.
You can add a new payment card via your account dashboard under "My Payments," or by selecting "Remember this card for future payments" during checkout.
MedExpress does not support a basket — each order is placed individually.
Payment is taken before clinical review.
If your treatment is not approved, MedExpress issues a full refund automatically.
If you still need help after reviewing the information above, additional assistance is available.