Overview
After placing an order, you'll receive email updates at each stage of the process. Once the MedExpress pharmacy team dispatches your parcel, the dispatch email includes a tracking reference so you can follow your delivery.
Use this article when you want to:
Understand when MedExpress sends approval and dispatch notifications
Find out when tracking information becomes available
Learn what you can do with your tracking link
Make sure you don't miss important email updates
How Is My Order Prepared and Dispatched?
After clinical approval, the MedExpress pharmacy team prepares your medication for dispatch.
Depending on the medication supplied, your parcel may include:
Ice packs (for temperature-sensitive medications)
Injection needles
A sharps bin
Once the MedExpress pharmacy team dispatches your order, you'll receive a dispatch confirmation email. This email includes your tracking number and the courier used for delivery.
How Do I Track My Delivery?
After your order has been dispatched, you can track your parcel using the tracking link provided in the dispatch email.
MedExpress deliveries are typically sent using:
Royal Mail, or
DPD
MedExpress selects the courier for your order automatically — customers cannot choose which courier delivers their order.
The tracking link allows you to:
View delivery progress
Check the expected delivery date
Update delivery preferences where supported by the courier
Arrange redelivery if required
Tracking information only becomes available after the dispatch email is sent.
How Do I Make Sure I Don't Miss an Email Update?
MedExpress order updates are sent automatically by email. To avoid missing important updates:
Check your inbox regularly
Check your spam or junk folder if you're waiting for an update