Overview
This article explains how to update your marketing preferences with MedExpress and how to request deletion of your MedExpress account. Because of strict medical record regulations, some MedExpress accounts cannot be deleted immediately.
Use this article when you want to:
Opt out of marketing emails or SMS messages from MedExpress
Understand whether your MedExpress account is eligible for full deletion
Find out what MedExpress can do for your account if it isn't eligible for deletion
Learn how to request account deletion or unsubscription
How Do I Update My Marketing Preferences?
If you wish to stop receiving marketing emails or SMS messages from MedExpress, you can opt out at any time using one of the following methods:
Email unsubscribe: scroll to the bottom of any marketing email you've received from MedExpress and click the "Unsubscribe" link.
Contact Customer Care: contact MedExpress's Customer Care team and request to be removed from its marketing distribution list.
How Do I Request Account Deletion?
Whether MedExpress can delete your account depends on whether a prescription has been issued or approved on it.
What Happens If I Have No Order History?
If you have never placed an order with MedExpress, and no prescription has been issued or dispatched to you, your account deletion request can be processed.
Process: contact MedExpress's Customer Care team and request account deletion.
Timeline: deletion typically takes up to 7 days. During this time, you may still receive some automated communications. Once your account deletion is completed, your account will be permanently removed.
What Happens If I've Placed an Order? (Medical Record Retention)
If you've placed an order with MedExpress that was approved, medical record regulations require MedExpress to retain your account information.
Retention period: accounts with an approved prescription must be retained for 10 years from the date of your last order.
Restriction: due to these legal requirements, accounts within this 10-year retention period cannot be permanently deleted.
What Are My Options During the 10-Year Retention Period?
If you're within the 10-year retention period, MedExpress cannot delete your account, but it can:
Unsubscribe you from all marketing communications
Block or disable your account, so you don't receive any further communications, while your records are retained securely in accordance with legal requirements
How Do I Request Deletion or Unsubscription?
Contact MedExpress's Customer Care team and provide the following information:
Account status: confirm whether you've placed an order with MedExpress.
Your request: clearly state whether you're requesting:
Full account deletion (only available if you have no order history), or
Marketing unsubscription and account blocking (if you have an order history within the 10-year retention period).
MedExpress's Customer Care team will review your request and confirm the next steps.