Overview
You can update your weight or height for a MedExpress weight loss treatment order during your next reorder, since accurate measurements are needed to assess your eligibility and review your order correctly.
Use this article when you want to:
Understand how to update your weight or height when reordering weight loss treatment
Find out what to do if you need to correct these details after placing an order
Understand why accurate measurements matter for your eligibility and order review
How Do I Update My Weight or Height During My Next Order?
The main way to update your weight or height is when you place your next MedExpress order. To do this:
Select "Reorder treatment" in your MedExpress account.
Complete the eligibility questionnaire.
Enter your current, accurate weight and height when prompted.
Review your answers before submitting your order.
MedExpress uses these updated measurements to assess your eligibility and review your order.
What If I Need to Correct My Details After Placing an Order?
If you've already placed an order and need to correct your weight or height, please reach out to our Customer Care team. They can update your details so your order can be reviewed using the correct information.
What Else Do I Need to Know?
You cannot edit your previous consultation answers directly in your MedExpress account.
Your eligibility is based on your consultation answers and MedExpress's clinical review.
Incorrect measurements may affect your eligibility or delay your order, so it's important to provide accurate details.