Overview
Pausing is not currently available on subscriptions. If you need to take a break from your subscription, you have two alternatives: rescheduling your upcoming order or cancelling and resuming later.
Use this article to:
Understand why pausing isn't available on subscriptions
Reschedule your upcoming order to delay your next delivery
Cancel your subscription and resume it later instead
Option 1: Reschedule your upcoming order
You can reschedule your upcoming order to any date between 2 and 8 weeks after your last order's dispatch date. This gives you a short break without cancelling your subscription.
You can reschedule your upcoming order by accessing this link: https://www.medexpress.co.uk/my-subscriptions
or
Go to the MedExpress website
Click "Account and orders" (top right of the homepage)
Log in to your account
On the "Your account" page, click "My subscriptions"
Find your subscription and reschedule your upcoming order to your chosen date
Option 2: Cancel and resume later
You can cancel your subscription at any time here: https://www.medexpress.co.uk/my-subscriptions and restart it when you're ready.
For GLP1 Orders:
If there has been a gap in your GLP-1 treatment, you may need to complete a short medical check-in before your GLP-1 subscription is reactivated.