How is my weight loss bundle order reviewed and delivered?
This article explains whether a prescriber still reviews a weight loss bundle order, how the order is sent, how delivery updates are shared, and what to do if you will not be home to receive the package. Use this article if you want to understand the review, dispatch, tracking, and delivery process for a weight loss bundle order.
Will my prescriber still review my order?
Yes. Prescribers review all weight loss bundle orders to make sure you are on the right treatment and the right dose.
How is my weight loss bundle order sent?
Your weight loss bundle order is sent by Royal Mail Special Delivery.
Royal Mail Special Delivery delivers on:
Monday to Friday
weekdays only
Can I track my weight loss bundle order?
You will receive delivery updates after your weight loss bundle order has been dispatched.
This may include:
an email the day before delivery to confirm dispatch
an SMS from Royal Mail
Do I need to be home for delivery?
Yes. You need to be available on the day of delivery to receive your package in person.
What should I do if I will not be home on the day of delivery?
If you will not be home when your weight loss bundle order is due to arrive, use the Royal Mail app or website to review your delivery options.
Support
If you still need help after reviewing the information above, additional assistance is available