Overview
If you need to change your delivery address after placing a MedExpress order, you'll need to contact MedExpress's Customer Care team as soon as possible — this is the only way an address change can be requested, and it's extremely time-sensitive once your order is moving through processing.
Use this article when you want to:
Understand how time-sensitive a delivery address change is
Find out what to do if you've noticed an error in your address
Check whether your address can still be changed before or after dispatch
Know what happens if your order has already been delivered to the wrong address
What Should I Do If I Notice an Error in My Delivery Address?
If you've noticed an error in your delivery address, you must act fast:
Contact MedExpress's Customer Care team as soon as possible — this is the only way to request an address change, and address changes are only possible for a short window before your order is dispatched.
Have this ready: the full new address, including the postcode, so it can be corrected as quickly as possible.
Can I Still Change My Delivery Address?
Before dispatch: If your order has not yet left MedExpress's pharmacy, MedExpress will do its best to update the address once you've contacted Customer Care. However, this cannot be guaranteed, as order processing starts very quickly to ensure timely delivery.
After dispatch: MedExpress cannot change the delivery address once your medication has been shipped.
Delivered to the wrong address: If your order has already been delivered to the incorrect address, contact MedExpress's Customer Care team, who will investigate and advise on the next steps.