Overview
Yes. Many MedExpress orders can be delivered to a local Post Office branch for collection instead of your home address, offering a flexible pickup option to suit your schedule.
Use this article when you want to:
Understand how Post Office collection works for MedExpress orders
Find out the benefits of choosing a pickup location
Check which treatments are not eligible for Post Office collection
Where Can MedExpress Orders Be Collected?
You can choose to have eligible orders sent to any of the 10,500+ UK Post Office branches. This is a popular choice for customers who may not be home during the day to receive a delivery.
Benefits include:
Convenience: Access to branches across the UK, including many with evening and weekend opening hours.
Flexibility: Collect your treatment at a time that works for you.
Discretion: Your order is held securely at the branch in plain, logo-free packaging.
MedExpress recommends confirming the specific opening hours and ID requirements of your chosen branch before selecting it at checkout, since these can vary by location.
Are All MedExpress Treatments Eligible for Post Office Collection?
No. GLP-1 weight-loss injections — such as the Mounjaro® pen or Wegovy® pen — are not eligible for Post Office collection and must be delivered directly to your home or a specified residential address, to meet strict clinical handling and safety requirements. Oral GLP-1 treatments, such as the Wegovy® pill, can be eligible for
Post Office collection.
Reasoning: GLP-1 injectable medications must be delivered directly to a residential address to meet strict clinical handling and safety requirements.
Delivery Partners: These treatments are sent via specialised medical shipping methods through partners such as Royal Mail or DPD, to ensure they reach you safely and promptly.
At checkout, MedExpress will only display the delivery methods that are safe and available for your specific medication.
How Do I Select Post Office Collection?
If your treatment is eligible, you'll see the Post Office™ Collection option during checkout:
Go to the Delivery Options section at checkout.
Select the option to deliver to a local Post Office™.
Search for and select your preferred branch.