HeliosX - Production

Learn how prescriptions are processed, when your medication will be dispatched, and what to expect from delivery.

Prescription & Delivery

Understanding the status of your order

What Are the Current Weight Loss Injection Order Timelines? (Mounjaro & Wegovy)

Prescription Statuses

What Are the Current Order Timelines for Non-GLP1 Treatments?

Why is my tracking not updating?

How do I track my MedExpress order?

What are the MedExpress UK delivery options?

Can I collect my order from a place convenient to me?

Dispatch & Tracking

What is the MedExpress replacement policy for delivery issues?

What happens if a delivery attempt is missed?

How Long Do Replacement Orders Take?

What should I do if my medication box arrives damaged?

My GLP-1 Medication Arrived Without Needles, Sharps Bin, or Wipes — What Should I Do?

Can I change my delivery address after placing an order?

Delivery Issues

What should I do if my temperature-sensitive weight loss delivery is delayed?

My order is marked as delivered, but I haven’t received it

What should I do if my order is lost in transit?

Lost or Delayed Orders

Contact us

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