Overview
MedExpress processes replacement orders in stages, from prescription approval through to dispatch. Use this article to understand typical replacement order timeframes and when to follow up if yours is taking longer than expected.
Use this article when you want to:
Understand how long a MedExpress replacement order typically takes to process and dispatch
Find out whether a replacement can take longer than 5 working days
Know when to follow up if you haven't received an update
How Long Does a Replacement Order Take to Process?
Once a replacement has been approved, it typically goes through two stages:
Prescription approval (1–2 working days) — covering internal review and approval confirmation.
Dispatch preparation and shipping (2–3 working days) — covering preparation and dispatch of your replacement.
Can a Replacement Take Longer Than 5 Working Days?
In some cases, yes. The timeframe may be extended depending on:
The complexity of the issue
The specific circumstances surrounding the replacement
Any additional verification required
More complex cases may take slightly longer for MedExpress to resolve.
When Should I Follow Up on My Replacement Order?
If it has been less than 5 working days:
Your replacement is likely still being processed and prepared for dispatch by MedExpress. No action is required during this time.
If it has been 5 working days or more:
If it has been 5 working days or more since your MedExpress replacement was confirmed, additional assistance is available to provide an update on its status.