Overview
If a courier cannot deliver your MedExpress parcel, this is recorded as a missed delivery attempt. Couriers will usually attempt redelivery or provide alternative delivery options.
Use this article when you want to:
Understand what happens after a missed delivery attempt
Find out how a missed delivery affects your delivery timing
Check what to consider for temperature-sensitive medication if delivery is missed
What Happens After a Missed Delivery Attempt?
After a missed delivery attempt, the courier may:
Attempt delivery again on the next working day
Leave a calling card or delivery notification
Hold the parcel at a local depot or collection point
The exact process depends on the courier used for your MedExpress order.
How Does a Missed Delivery Affect My Delivery Timing?
A missed delivery may:
Delay receipt of your medication
Extend delivery by 1–2 working days
Require you to arrange redelivery or collection
Your parcel will remain tracked within the courier network.
What Should I Know About Temperature-Sensitive Medication If Delivery Is Missed?
Some medications, including GLP-1 treatments, are sensitive to temperature. If a delivery is missed:
The parcel may remain in transit for longer than expected, which could increase its exposure to higher temperatures.
Medication is designed to remain stable within safe limits, but prolonged delays should be avoided.