Overview
If a MedExpress delivery shows as delivered but the parcel is not visible, this is often due to safe-place delivery or local handling by the courier. Use this article to understand why this happens and what to do if you still can't locate your parcel.
Use this article when you want to:
Understand common reasons an order can show as delivered but not be visible
Find out what delivery confirmation checks couriers use
Know what to do if you still can't locate your parcel after checking
Why Does My Order Show as Delivered If I Haven't Received It?
A parcel marked delivered may:
Be placed in a safe location near the property
Be received by a household member or neighbour
Be left in a secure building area such as a reception or parcel room
Couriers sometimes mark parcels as delivered shortly before final placement.
What Delivery Confirmation Checks Does the Courier Use?
Courier delivery confirmation for your MedExpress order may include:
A delivery scan timestamp
GPS location confirmation
A photo of the delivery location, where available
These checks help confirm successful delivery.
Still Unable to Locate Your Parcel?
If you have:
Checked around your property, including any safe places
Confirmed with household members or neighbours
Reviewed the courier tracking information and delivery photo (if available)
And you are still unable to find your parcel, contact MedExpress's Customer Care Team, who will review your case and advise you on the next steps.