Overview
Sometimes delivery tracking for a MedExpress order may not update immediately. This usually happens during normal courier processing and doesn't always indicate a problem.
Use this article when you want to:
Understand why tracking updates can be delayed
Find out when tracking normally starts updating
Know what this means for your delivery timeline
Why Hasn't My Tracking Updated?
Tracking may appear unchanged when:
The parcel is awaiting courier collection after dispatch
The courier has collected the parcel but not scanned it yet
The parcel is in transit between sorting centres
Tracking typically updates once the next courier scan occurs.
When Does Tracking Usually Start Updating?
Most tracked deliveries begin updating within 24 hours of dispatch. During busy periods, updates may take slightly longer while parcels move through the courier network.