This article explains the medical check-in requirements for your GLP-1 subscription, how GLP-1 prescriptions work, and how to report side effects or update your medical information.
Required medical check-ins
Most GLP-1 subscribers need to complete a short medical consultation — called short medical check-in every 3 months. This is a medical safety requirement to make sure your GLP-1 treatment remains appropriate for you. If you miss your Repeats consultation, your GLP-1 subscription will be put on hold until the medical-check-in consultation is completed.
How GLP-1 prescriptions work
Each GLP-1 prescription covers up to 3 fills at the same dose, with a 3-month expiry. You do not need a new consultation to request a GLP-1 dose change between required medical check-ins.
Get help with GLP-1 side effects
You can report GLP-1 side effects through either of the following:
- Go to My Subscriptions at medexpress.co.uk/my-subscriptions and click "Report Side Effects"
- Visit medexpress.co.uk/consultation/side-effects directly (make sure you're logged in with the account linked to your GLP-1 subscription)
You don't need to wait for your scheduled medical check-in consultation — our clinical team will review your side effect report and follow up with guidance.
How to update your medical history
- Go to My Subscriptions at medexpress.co.uk/my-subscriptions
- Click "Update medical info"
You can update your medical history at any time. Your prescriber has access to this updated medical information and will use it to keep your GLP-1 treatment safe.
Frequently asked questions
How often do I need to complete a medical check-in?
Every 3 months, you'll be asked to complete a short medical check-in — this is a safety requirement to ensure your GLP-1 treatment is still appropriate for you.
I've had a concerning side effect — what should I do?
Report the side effect immediately via "Report Side Effects"in My Subscriptions at medexpress.co.uk/my-subscriptions. You don't need to wait for your scheduled Repeats consultation.
My health has changed — do I need to tell you?
Yes — please update your medical history via "Update medical info"in My Subscriptions at any time. This helps keep your GLP-1 treatment safe.
What happens if I miss my 3-month medical check-in?
Your GLP-1 subscription will be put on hold until the check-in consultation is completed. Please complete the medical check-in as soon as possible to avoid a gap in your GLP-1 treatment.
If you still need help after reviewing the information above, additional assistance is available.